RETURN & EXCHANGE
If you are looking to return or exchange your order we are here to help! We offer free returns within 7 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging.
- Returned items must have no visible signs of wear or use
To initiate a return, please complete the following steps:
- Email us at info@storiesofthesoil.com with your order details and the item you wish to return.
- We will inform our courier to pick up the item from your doorstep within 2 working days.
- Your credit will reflect back automatically two weeks after the item is collected back and quality check is done.
- In case of Cash on Delivery, we can offer you a store credit of the refunded amount which will be valid for 1 year from date of issue.